DRIVER+ Terminology

Mutual understanding of practitioners and other key actors involved in international crisis and disaster management turned to be a key challenge. Barriers to understanding due to different cultural, organisational and educational background were identified to be main challenges of communication and information exchange of several activities such as border crossing cooperation. In this light, DRIVER+ decided to establish an English project terminology of key terms and associated definitions in order to enhance a common understanding within the project team and to contribute to a shared understanding within Europe.

A list of Acronyms and Abbreviations used within the project can be found here.

The rationale behind the Terminology
Mutual understanding of practitioners and other key actors involved in international crisis and disaster management turned out to be a key challenge. Barriers to understanding due to different cultural, organisational and educational background were identified to be main challenges of communication and information exchange of several activities such as border crossing cooperation.

In this light, the FP7 project DRIVER+ decided to establish an English project terminology of key terms and associated definitions in order to enhance a common understanding within the project team and to contribute to a shared understanding within Europe. For this purpose, a Terminology Working Group (TWG) was established ensuring the continuous update of the living project terminology. The TWG defined the basis version of the terminology as well as the process of continuous evolution of the DRIVER+ terminology.

The TWG took the terms and definitions of the already existing terminology from the initial project phase as basis. The first step to establish the basis version was to identify if all terms of this initial list are still relevant for the current project context. Several terms were eliminated because they were not considered relevant anymore. Then it was controlled if:

  1. A definition from the UNISDR 2015 terminology could be identified for any of the terms of the initial DRIVER+ list – in case such a definition was found, the definition from UNISDR 2015 was taken for the DRIVER+ terminology.
  2. The second step was to check the definitions of ISO 22300 – in case of availability the definition from ISO 22300 was chosen for the DRIVER+ terminology.
  3. For the other terms a search in the ISO database was executed, adequate definitions were selected and introduced.

After execution of these three steps the consolidated initial status of the terminology was reached.

Next, a process of continuous update of the terminology was set up. In almost all cases when an update is requested, this results from an input of a DRIVER+ partner or a member of the TWG. The TWG forwards the request to the Project Coordination Team (PCT) and in case of acceptance of the request the TWG takes the following actions:

  1. The TWG examines if an adequate definition can be found in UNISDR 2015, ISO 22300 2018 and the ISO database.
  2. If one or more adequate definitions are found in these sources, all definitions are proposed to the PCT together with a recommendation for a selection.
  3. If no adequate definition is found, other already available sources are examined without giving any ranking to the PCT in case of identification of adequate definitions. These sources are:
    1. SDSIE 2017: Service de défense, de sécurité et d’intelligence économique, Crisis & crisis management terminology translation
    2. IFRC 1991: Code of conduct – International Federation of Red Cross and Red Crescent Societies
    3. ICRC 2013: Professional standards for Protection Work
    4. HM Government 2013: Emergency Response and Recovery Non statutory guidance accompanying the Civil Contingencies Act 2004

In case all examined sources do not provide any or adequate definitions, additional sources can be examined or self-defined definitions can be taken.

In general, recognized and well accepted definitions are given priority compared to self-defined DRIVER+ definitions. However, sometimes available definitions are suited for the DRIVER+ purposes, but an additional comment to the definition is helpful in order to make the DRIVER+ context more specific. This can be done by adding a so called DRIVER+ note in addition to the definition.

On this basis the DRIVER+ terminology is continuously updated.

Affiliated volunteer

Individual who is affiliated with an existing incident response organization or voluntary organization but who, without extensive preplanning, offers support to the response to, and recovery from, an incident.

Source: derived from ISO 22319:2017(en) Security and resilience — Community resilience — Guidelines for planning the involvement of spontaneous volunteers 3.1

Link: https://www.iso.org/obp/ui/#iso:std:iso:22319:ed-1:v1:en:term:3.1

Assessment

Assessment is a test, examination or similar, designed to assess a candidate’s knowledge, understanding or skills in a defined area.

DRIVER+ note 1: candidate can be a person or a solution, example given: assessment of a solution in a Trial.

Source: ISO/IEC 23988:2007(en) Information technology — A code of practice for the use of information technology (IT) in the delivery of assessments. 

Link: https://www.iso.org/obp/ui/#iso:std:iso-iec:23988:ed-1:v1:en:term:3.1

Assessment (Disaster risk)

A qualitative or quantitative approach to determine the nature and extent of risk by analysing potential hazards and evaluating existing conditions of exposure and vulnerability that together could  harm  people, property, services, livelihoods and the environment on which they depend.

Source:UNISDR 2016.

Best Practice
This encompasses the preferred actions in a specific type of situation to efficiently and effectively achieve a certain objective. Best Practice may be formalised in internal policy documents such as handbooks and standard operation procedures and could be based on one or several Lesson Identified/Lessons Learned approved by decision-makers.

Source: Initial DRIVER+ definition

Biohazard

See biological hazard.

Source: FprEN 17173:2019 European CBRNE Glossary. 

Biological agent

Microorganisms (bacteria, viruses, fungi or endoparasites including genetically modified organisms) and biological toxins which may induce an infection, disease or allergy in humans, animals or plants.

Note 1 to entry: Biological agents can be misused in criminal acts, bioterrorism or biological warfare. 

Source: FprEN 17173:2019 European CBRNE Glossary.

Biological hazard

Biological substances like microorganisms or biological toxins that pose a threat to the health of humans, animals or to other living organisms.

Note 1 to entry: National and international authorities have categories of various agents and diseases in levels of biohazard.
Note 2 to entry: See: Biological agents.

Source: FprEN 17173:2019 European CBRNE Glossary.

Capability

The means to accomplish one or more tasks under specific conditions.

Source: Project Responder 5, Homeland Security, Science and Technology, August 2017

Link: https://www.dhs.gov/sites/default/files/publications/Project-Responder-5-Report_170814-508.pdf 

Capability gap

The gap between the current ability to provide a response and the actual response assessed to be required for a given threat or hazard. Plans should be made to reduce or eliminate this gap, if the risk justifies it.

Source:  CabinetOffice, UK Civil Protection Lexicon, version 2.1.1, February 2013. 

Link: https://www.gov.uk/government/publications/emergency-responder-interoperability-lexicon 

Capability management

The process by which people, organisations and society systematically stimulate and develop their capacities over time to achieve social and economic goals, including through improvement of knowledge, skills, systems, and institutions.

DRIVER+ note 1: This definition from UNISDR is originally on “Capacity development”.

Source: UNISDR 2015 

Cascading effects

Cascading effects are the dynamics present in disasters, in which the impact of a physical event generates other physical events or a sequence of events in human subsystems that result in physical, social or economic disruption.

Source: planet@risk 

Case fatality case

See fatality rate.

 Source: FprEN 17173:2019 European CBRNE Glossary. 

Casualty

Person physically or mentally injured or killed by accident or incident.

Source: FprEN 17173:2019 European CBRNE Glossary.

CEN Workshop Agreement

CEN-CENELEC Workshop Agreement (CWA) is a CEN-CENELEC agreement, developed by a Workshop, which reflects the consensus of identified individuals and organisations responsible for its contents.

Source: DIN 820-2 

Chronic infection

Slowly developing infection which duration is in the order of weeks or months.

Note 1 to entry: The agent is detectable in the chronic phase and might be eliminated by the immune system or an adequate treatment (for example hepatitis B, herpes).
Note 2 to entry: An acute infection can become a chronic infection. 

Source: FprEN 17173:2019 European CBRNE Glossary.

Civil resilience

 

Resilience concerning civilian population and property which is built up through governmental efforts.

 Source: FprEN 17173:2019 European CBRNE Glossary.

Civil Society

Aspect of society concerned with and operating for the collective good, independent of state control or commercial influence.

DRIVER+ Note1: Part of the population that is linked by common interests, but not part of the professional response and not professionally trained in crisis management.

Source: OED, civil society, [10.3.2015]

CMINE

A community of practice which aims to foster innovation and enhancing the shared understanding in the fields of crisis management and disaster risk reduction in Europe.

DRIVER+ Note 1: The work of CMINE is supported by an IT platform (www.cmine.eu)

Source: Initial DRIVER+ definition. 

Command & Control

Activities of target oriented decision-making, situation assessment, planning, implementing decisions and controlling the effects of implementation on the incident.

Note 1 to entry: This process is continuously repeated.

DRIVER+ note 1: incident encompasses also disaster.

Source: ISO 22320:2011(en) Societal security — Emergency management — Requirements for incident response.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22320:ed-1:v1:en

Common operating picture

Single display of information collected from and shared by more than one agency or organisation that contributes to a common understanding of a situation and its associated hazards and risks along with the position of resources and other overlays of information that support individual and collective decision making.

Source: FprEN 17173:2019 European CBRNE Glossary. 

Communication between first Responders

The process of communication, information sharing and diffusion between professional responders.

Source: Initial DRIVER+ definition

Community building
Practices directed toward the creation or enhancement of community among individuals within a regional area (such as a neighbourhood) or with a common interest.

Source: Initial DRIVER+ definition

Community of practice

A platform and its members that facilitate and foster cooperation and synergies among Crisis Management professionals. A broad variety of stakeholders including practitioners, researchers, industry representatives and/or policy makers can exchange knowledge and best practices and initiate cooperation on Crisis Management topics. 

DRIVER+ note 1: Within DRIVER+ it is implemented as the CMINE consisting of its members, an online platform and face to face meetings.

Source: Initial DRIVER+ definition

Community Resilience
The sustained ability of a community to utilize available resources to respond to, withstand, recover from and adapt to adverse situations.

Source: Initial DRIVER+ definition

Competence

Ability to apply knowledge and skills to achieve intended results.

Source: ISO 22300:2018(en). Security and resilience — Vocabulary.

Competence framework

Structure that defines the competence of people within an organisation.

Source: ISO 30400:2016(en) Human resource management — Vocabulary 

Link: https://www.iso.org/obp/ui/#iso:std:iso:30400:ed-1:v1:en:term:5.6

Consequences

Consequences are the negative effects of a disaster expressed in terms of human impacts, economic and environmental impacts, and political/social impacts.

Source: ISO 31010

Contagious disease

Biological agent inducing a specific disease which is (easily) transmissible by (direct) physical contact with the person or animal suffering from the disease, or with their secretions (without a vector).

Source: FprEN 17173:2019 European CBRNE Glossary.

Contamination

Presence or transfer of hazardous chemical, biological or radioactive substances/materials to personnel, structures, areas, mobile and immobile objects, surface, soil or water.

Note 1 to entry: In the case of a person, it is usually referred to as ‘external’ (skin contamination) or ‘internal’ contamination (due to an intake by breathing and/or ingestion).

Source: FprEN 17173:2019 European CBRNE Glossary. 

Content management systems (CMS)
CMS is an application (more likely web-based), that provides capabilities for multiple users with different permission levels to manage (all or a section of) content, data or information of a website project, or internet/ intranet application. Managing content refers to creating, editing, archiving, publishing; collaborating on, reporting, distributing website content, data and information.

Source: Initial DRIVER+ definition

Crisis

Unstable condition involving an impending abrupt or significant change that requires urgent attention and action to protect life, assets, property or the environment.

Source: ISO 22300:2018(en), Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.59

Crisis management

Holistic management process that identifies potential impacts that threaten an organization and provides a framework for building resilience, with the capability for an effective response that safeguards the interests of the organization’s key interested parties, reputation, brand and value­creating activities, as well as effectively restoring operational capabilities.

Note 1 to entry: Crisis management also involves the management of preparedness, mitigation response, and continuity or recovery in the event of an incident, as well as management of the overall programme through training, rehearsals and reviews to ensure the preparedness, response and continuity plans stay current and up-to-date.

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.60

Crisis management Culture

A set of formal and informal behavioural rules, values and beliefs within the Crisis Management domain transferred and adapted over time.

DRIVER+ Note 1: The approach of an organisation or another entity on how to implement and execute crisis management.

Source: Initial DRIVER+ definition.

Crisis management cycle

Complete set of phases related to disasters and their management (prevention, mitigation, preparedness, response, rehabilitation, reconstruction and recovery).

Source: United Nations » Home » Glossary » Term » Disaster Management Cycle [17.12.2013].

Crisis management function

Crisis management functions aim at achieving effects, e.g. coordination, a direction of effort, shared awareness, etc., in a crisis management system-of-systems. The “function” focuses on what is to be achieved, not how or by whom. Several systems, tools, building blocks, etc. may individually or in concert deliver a given function and, conversely, may support several different functions.

Crisis management functions are grouped in three functional areas: operational (protection, response, recovery), preparatory (mitigation, capability development, strategic adaptiveness) and common (security management, logistics, C3, comms & Info management).

Source: Initial DRIVER+ definition 

Crisis Management professionals

Person with knowledge, experience or ability needed to effectively and timely respond to crisis in order to minimize damage to society.

Source: Initial DRIVER+ definition 

Crisis Management Taxonomy

A taxonomy of Crisis Management Functions describing strategically-directed activities to prevent, prepare, respond to and mitigate the effects of and recover from a crisis. Note 1 to entry: Taxonomy is a scheme of categories and subcategories that can be used to sort and otherwise organize itemized knowledge or information that are processed, organized and correlated to produce meaning.

Source: ISO 5127:2017(en) Information and documentation — Foundation and vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:5127:ed-2:v1:en:term:3.8.6.07.

Critical infrastructure

Physical and information technology facilities, networks, services and assets which, if disrupted or destroyed, would have a serious impact on the health, safety, security or economic well-being of citizens or the effective functioning of governments in State. 

Source: FprEN 17173:2019 European CBRNE Glossary.

Data Harmonisation

Providing access to spatial data through network services in a representation that allows for combining it with other harmonised data in a coherent way by using a common set of data product specifications.

Source: INSPIRE glossary. 

Data, Personal

Information relating to an identified or identifiable individual that is recorded in any form, including electronically or on paper.

Source: ISO/IEC TR 24714-1:2008(en) Information technology — Biometrics — Jurisdictional and societal considerations for commercial applications — Part 1: General guidance.

Link: https://www.iso.org/obp/ui/#iso:std:iso-iec:tr:24714:-1:ed-1:v1:en:term:2.9 

Data, Sensitive

Data with potentially harmful effects in the event of disclosure or misuse.

Source: ISO 5127:2017(en) Information and documentation — Foundation and vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:5127:ed-2:v1:en:term:3.1.10.16

Data Protection Approval
Procedure of applying to the national or local Data Protection Authority to report about the collection, storage and/or analysis of personal data for a specific task. Whether reporting the activity is enough or actual approval is granted depends on the respective data protection authority. The task leader is generally the legal owner of this procedure.

Source: Initial DRIVER+ definition

Disaster

Situation where widespread human, material, economic or environmental losses have occurred which exceeded the ability of the affected organisation, community or society to respond and recover using its own resources.

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.69

Disaster Management Cycle

Complete set of phases related to disasters and their management (prevention, mitigation, preparedness, response, rehabilitation, reconstruction and recovery).

Source: United Nations » Home » Glossary » Term » Disaster Management Cycle [17.12.2013].

Disaster risk

The potential loss of life, injury, or destroyed or damaged assets which could occur to a system, society or a community in a specific period of time, determined probabilistically as a function of hazard, exposure, vulnerability and capacity.

Source: UNISDR: General Assembly Report of the open-ended intergovernmental expert working group on indicators and terminology relating to disaster risk reduction. December 2016.

Disaster risk reduction

Disaster  risk  reduction  is  the  policy  objective  aimed  at  preventing  new  and  reducing  existing disaster risk and managing residual risk, all of which contributes to strengthening resilience.

Source: UNISDR: Terminology on Disaster Risk Reduction: A Technical Review. August 2015 p14.

Link: https://www.preventionweb.net/files/45462_backgoundpaperonterminologyaugust20.pdf

Domain / AREA

Broad operational categories in which similar needs are consistently identified.

Source: Project Responder 5, Homeland Security, Science and Technology, August 2017.

Link: https://www.dhs.gov/sites/default/files/publications/Project-Responder-5-Report_170814-508.pdf

Dry Run 1
First rehearsal of a Trial, focusing on the technical integration of solutions, reference implementation of the Test-bed, and scenario validation; it also serves as a readiness review to approve the maturity of technical solutions.

Source: Initial DRIVER+ definition

DRy Run 2
Full scale rehearsal of a Trial without external end-users participation, aimed at detection of technical issues and last second fine-tuning; Dry Run 2 is organised as a complete mirror of the Trial.

Source: Initial DRIVER+ definition

Emergency

Sudden, urgent, usually unexpected occurrence or event requiring immediate action.

Note 1 to entry: An emergency is usually a disruption or condition that can often be anticipated or prepared for, but seldom exactly foreseen.

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.77

Emergency Management

The organization and management of resources and responsibilities for addressing all aspects of emergencies and effectively respond to a hazardous event or a disaster.

Source: UNISDR: Terminology on Disaster Risk Reduction: A Technical Review. August 2015 p16.

Link: https://www.preventionweb.net/files/45462_backgoundpaperonterminologyaugust20.pdf

Endemic

Continuous presence of a disease or infectious agent at low levels and with low prevalence in a population (human, animal or plant) or geographic region.

Source: FprEN 17173:2019 European CBRNE Glossary. 

End-users

Individual person who ultimately benefits from the outcomes of the system.

Note 1 to entry: The End-user can be a regular operator of the software product or a casual user such as a member of the public.

DRIVER+ note 1: In the context of DRIVER+ End-user encompasses practitioners, solution providers and other stakeholders.

Source: ISO/IEC 25010:2011(en) Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — System and software quality models.

Link: https://www.iso.org/obp/ui/#iso:std:iso-iec:25010:ed-1:v1:en.ttps://www.iso.org/obp/ui/#iso:std:iso-iec:25010:ed-1:v1:en

Epidemic

Rapid spread of an infectious disease in the population of a geographic area at a given time period which exceeds the expected number of cases.

Note 1 to entry: See: Outbreak.

Source: FprEN 17173:2019 European CBRNE Glossary. 

European standard

A European standard is a standard adopted by CEN-CENELEC and carrying with it an obligation of implementation as an identical national standard and withdrawal of conflicting national standards.

Source: DIN 820-2 

Evaluation
Process of estimating the effectiveness, efficiency, utility and relevance of a service or facility.

Source: ISO 5127:2017(en) Information and documentation — Foundation and vocabulary, 3.1.3.02

Exercise

 Process to train for, assess, practice and improve performance in an organization.

Note 1 to entry: Exercises can be used for validating policies, plans, procedures, training , equipment, and inter-organizational agreements; clarifying and training personnel in roles and responsibilities; improving organisational coordination and communications; identifying gaps in resources; improving individual performance and identifying opportunities for improvement; and a controlled opportunity to practice improvisation.

Note 2 to entry: See also test.

Source: ISO22300:2018(en) 11

Experimental / Experimental learning

Is the process of learning through experience, and is more specifically defined as “learning through reflection on doing”.

Source: Kolb, D.A (1984). Experiential Learning: Experience As The Source Of Learning And Development. Englewood Cliffs, NJ: Prentice-Hall. 

Experiment

Purposive investigation of a system through selective adjustment of controllable conditions and allocation of resources.

DRIVER+ note 1: Please consider also the notes in the original definition.
DRIVER+ note 2: In the context of DRIVER+ Trials are executed – and not experiments .

Source: ISO/TR 13195:2015(en) Selected illustrations of response surface method — Central composite design.

Link: https://www.iso.org/obp/ui/#iso:std:iso:tr:13195:ed-1:v1:en

Experiment Design
Systematic methodology for collecting information to guide improvement of any process.

Source: ISO 13053-2:2011(en) Quantitative methods in process improvement — Six Sigma — Part 2: Tools and techniques, 2.12 composite design, 2.1

Experimentation campaign
A set of experiments orchestrated around a specific set of issues.

Source: Albert and Hayes 2002

Fatality rate

Rate of deaths due to a specific disease or injury scaled to the size of persons who contracted that disease.

Note 1 to entry: See: Mortality rate.

Source: FprEN 17173:2019 European CBRNE Glossary. 

First responder

A first responder is a certified member of an authority with responding first to the scene of an emergency. (Note 1 to entry: First responder are member of fire and rescue departments, police departments, other law enforcement agencies, hazardous materials response teams, emergency medical services, and other organizations that have public safety responsibilities and who would respond to rescue and treat victims, and who would protect the public during an incident. )

Source: EN17173

GAP

Gaps between the existing capabilities of responders and what was actually needed for effective and timely response.

Source: Project Responder 5, Homeland Security, Science and Technology, August 2017.

Link: https://www.dhs.gov/sites/default/files/publications/Project-Responder-5-Report_170814-508.pdf

Glossary

 Document or part of a document which contains a selected list of words from one or a few given texts which are deemed to require punctiform explanation but which explanations do not necessarily follow a uniform pattern.

Source: ISO 5127:2017(en) Information technology — Modelling Languages — Part 2: Syntax and Semantics for IDEF1X97 (IDEFobject), 3.5.5.04

Hazard

A process, phenomenon or human activity that may cause loss of life, injury or other health impacts, property damage, social and economic disruption or environmental degradation.
Annotations: Hazards may be natural, anthropogenic or socionatural in origin. Natural hazards are predominantly associated with natural processes and phenomena. Anthropogenic hazards, or human-induced hazards, are induced entirely or predominantly by human activities and choices. This term does not include the occurrence or risk of armed conflicts and other situations of social instability or tension which are subject to international humanitarian law and national legislation. Several hazards are socionatural, in that they are associated with a combination of natural and anthropogenic factors, including environmental degradation and climate change.

Source: Report of the open-ended intergovernmental expert working group on indicators and terminology relating to disaster risk reduction, UN 2016.

Hazard assessment

Determination of whether hazards for health, equipment, infrastructure or environment are present or are likely to be present.

Source: FprEN 17173:2019 European CBRNE Glossary. 

High-level decision-makers
See: strategic decision makers
Infection

Invasion with subsequent growth and reproduction of an infectious agent in a host organism, causing a symptomatic or asymptomatic, but verifiable reaction like immunresponse.

Note 1 to entry: Infections can be classified according to the route of infection, the origin of the infection and the course of the infection.

Source: FprEN 17173:2019 European CBRNE Glossary.

Infectious agent

Bacteria, viruses, fungi, prions, protozoa, parasites and biological toxins which are able to infect humans, animals and plants and have the potential to induce disease.

Note 1 to entry: Agents might be derived from the environment (e.g. soil or water) or transmitted from infected humans or animals.

Source: FprEN 17173:2019 European CBRNE Glossary. 

Innovation
Implementation of a new or significantly improved product (good or service), or process, new marketing method, or new organizational method in business practices, workplace organization or external relations.

DRIVER+ note 1: Alternative definition: new or changed object realizing or redistributing value (ISO 37500:2014(en) Guidance on outsourcing, section 3.6).

Source: ISO 9000:2015(en) Quality management systems — Fundamentals and vocabulary, 3.6.15

Innovation ecoystem

Complex system of interdependent components from the public and private sectors that work together to enable innovation within a city or community.

DRIVER+ Note 1: The components may also be entrepreneurs, investors, researchers, university faculty, venture capitalists as well as business development and other technical service providers such as accountants, designers, contract manufacturers and providers of skills training and professional development.

Source: ISO 37106:2018(en) Sustainable cities and communities — Guidance on establishing smart city operating models for sustainable communities, 3.1.

I4CM - Innovation for Crisis Management

Regular international meeting on innovation for crisis management organised in the context of DRIVER+.

Source: Initial DRIVER+ definition

Incident

Situation that can be, or could lead to, a disruption, loss, emergency or crisis.

Source: ISO22300:2018(en) 11.

Informed consent

Informed consent is the process of providing information regarding the assessment itself, purpose and its possible consequences, and obtaining consent from the assessment participant to participate in the assessment process.
Note 1 to entry: Consent is often implicit rather than explicit. For example, consent is implied in performance evaluations.
Note 2 to entry: Pursuant to applicable laws, regulations, or corporate policies, assessment participants may withdraw from an assessment after having provided consent, but doing so might result in consequences that should have been explained to the assessment participant at the time of first providing consent.

Source: ISO 10667-2:2011

International standard

An international standard is standard that is adopted by an international standardizing/standards organization and made available to the public.

 Source: ISO 28803 

Interoperability

The ability of diverse systems and organisations to work together, i.e. to interoperate.

Source: ISO 22397:2014(en) Societal security — Guidelines for establishing partnering arrangements.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22397:ed-1:v1:en:term:3.1

Key Performance Indicator (KPI)

Key performance indicator (KPI) is a quantifiable measure that an organization (person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives) uses to gauge or compare performance (measurable result) in terms of meeting its strategic and operational objectives (result to be achieved).

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.131

Legacy Systems
(Crisis management) system currently in operational use.

Source: initial DRIVER+ definition

Lessons Learned

 Lessons learning: process of distributing the problem information to the whole project and organization as well as other related projects and organizations, warning if similar failure modes or mechanism issues exist and taking preventive actions.

Source: ISO 18238:2015(en) Space systems — Closed loop problem solving management, 3.3

Lethality

Capability of something (infectious agents; chemical, biological or nuclear weapons) to cause death.

Note 1 to entry: The lethality (rate) is given as number of cases of death in relation to the number of cases of a distinct disease (usually expressed in %).

Source: FprEN 17173:2019 European CBRNE Glossary.

 

Local emergency management authority

Authority of the affected area or country that carries out general management and coordination of all disaster response activities.

Source: FprEN 17173:2019 European CBRNE Glossary. 

Measurement

Process to determine a value.

DRIVER+ note 1: Please consider also the notes in the original definition.

Note 1 to entry: According to ISO 3534-2, the value determined is generally the value of a quantity.
Note 2 to entry: This constitutes one of the common terms and core definitions for ISO management system standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1. The original definition has been modified by adding Note 1 to entry.

Source:  ISO 9000:2015(en) Quality management systems — Fundamentals and vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:9000:ed-4:v1:en

Mental health

A state of well-being in which every individual realizes his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully and is able to make a contribution to her or his community.

Source: World Health Organisation – International Red Cross and Red Crescent Movement policy on addressing mental health and psychosocial needs.

Mental health and psychosocial support

Any type of local or outside support that aims to protect or promote psychosocial wellbeing and/or to treat mental health conditions.

Source: Inter-Agency Standing Committee (2007) Guidelines on Mental Health and Psychosocial Support in Emergency Settings, IASC: Geneva, p. 1. International Red Cross and Red Crescent Movement policy on addressing mental health and psychosocial needs. 

Link: https://rcrcconference.org/app/uploads/2019/12/CD19-R5-Adopted-MHPSS-need-policy-draft-resolution-FINAL-EN_clean.pdf 

Mitigation

Limitation of any negative consequence of a particular incident.

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.146

Morbidity

Incidence of a disease/the number of ill persons due to a specific disease, scaled to the size of that population, in a given time period (typically expressed in ill persons due to a specific disease per individuals per year).

Source: FprEN 17173:2019 European CBRNE Glossary. 

Mortality rate

Number of deaths (in general or due to a specific cause) in a population, scaled to the size of that population, in a given time period (typically expressed in deaths per individuals per year). See: Fatality rate.

Source: FprEN 17173:2019 European CBRNE Glossary.

 

National standard

A national standard is a standard that is adopted by a national standards body and made available to the public.

Source: EN 45020 

Naturalistic Decision making

The way people use their experience to make decisions in field settings.

Source: Zsambok, C.E. (1997). Naturalistic Decision Making: Where are we now? In C.E. Zsambok and G. Klein (Eds.), Naturalistic Decision Making (pp. 3-16). Mahwah, NJ: Lawrence Erlbaum Associates.

Need

Prerequisite identified as necessary to achieve an intended outcome, implied or stated.

Source: ISO/TR 21245:2018(en) Railway applications — Railway project planning process — Guidance on railway project planning.

Link: https://www.iso.org/obp/ui/#iso:std:iso:tr:21245:ed-1:v1:en:term:3.15

Observation

Method of data collection in which the situation of interest is watched and the relevant facts, actions and behaviours are recorded.

DRIVER+ note 1: Please consider also the notes in the original definition.

Source: ISO 16439:2014(en) Information and documentation — Methods and procedures for assessing the impact of libraries. 

Link: https://www.iso.org/obp/ui/#iso:std:iso:16439:ed-1:v1:en 

Observer

Observer participant who witnesses the exercise while remaining separate from exercise activities.

Note 1 to entry: Observers may be part of the evaluation process .

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.154

Operator

(human) operator : Person engaged in task performance, considered as a monitoring, controlling or directing element in a system or process capable of a dynamic response to system inputs and disturbances.

Source: ISO 9996:1996(en) Mechanical vibration and shock — Disturbance to human activity and performance — Classification, 3.5.

Link: https://www.iso.org/obp/ui/#iso:std:iso:9996:ed-1:v1:en:term:3.5

Organisation

Person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives.

Note 1 to entry: The concept of organization includes, but is not limited to, sole trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.

Note 2 to entry: For organizations with more than one operating unit, a single operating unit can be defined as an organization.

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.158

Outbreak

Occurrence of a disease caused by an agent (e.g. bacterium or virus) not previously recognized in that community or area, which exceeds the expected number of cases.

Note 1 to entry: See: Epidemic.

Source: FprEN 17173:2019 European CBRNE Glossary. 

Pathogen

Organism or infectious particle or toxin with the ability to cause disease.

Source: FprEN 17173:2019 European CBRNE Glossary.

Pathogenic agent

See pathogen.

Source: FprEN 17173:2019 European CBRNE Glossary.

 

Portfolio of Solutions
A database driven web site that documents the available Crisis Management solutions. The PoS includes information on the experiences with a solution (i.e. results and outcomes of Trials), the needs it addresses, the type of practitioner organisations that have used it, the regulatory conditions that apply, societal impact consideration, a glossary, and the design of the Trials.

Source: Initial DRIVER+ definition

Practitioners
See: Crisis Management professionals
Preparedness

The knowledge and capacities developed by governments, professional response and recovery organizations, communities and individuals to effectively anticipate, respond to, and recover from the impacts of likely, imminent or current disasters.

Source: UNISDR: Terminology on Disaster Risk Reduction: A Technical Review. August 2015, p24.

Link: https://www.preventionweb.net/files/45462_backgoundpaperonterminologyaugust20.pdf

Prevention

Measures that enable an organization to avoid, preclude or limit the impact of an undesirable event or potential disruption.

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.173

Psychosocial

The interconnection between the individual (i.e. a person’s internal, emotional and thought processes, feelings and reactions) and her or his environment, interpersonal relationships, community and/or culture (i.e. her or his social context).

Source: International Red Cross and Red Crescent Movement policy on addressing mental health and psychosocial needs. 

Psychosocial support

Actions relating to the social and psychological needs of individuals, families and communities.

 Source: International Red Cross and Red Crescent Movement policy on addressing mental health and psychosocial needs. 

Public, general

People having all possible variations of user characteristics, usually within a particular geographical area.

Source: ISO 20282-1:2006(en) Ease of operation of everyday products — Part 1: Design requirements for context of use and user characteristics, 3.10.

Link: https://www.iso.org/obp/ui/#iso:std:iso:20282:-1:ed-1:v1:en:term:3.10

Public awareness
A level of knowledge within the community about risks and preparedness for emergencies, including actions the public authorities will take and actions the public should take.

Source: Lexicon Cabinet Office, 2013

recovery

Decisions and actions aimed at restoring or improving livelihoods, health, as well as economic, physical, social, cultural and environmental assets, systems and activities, of a disaster-affected community or society, aligning with the principles of sustainable development, including build back better to avoid or reduce future disaster risk.

Source: UNISDR: Terminology on Disaster Risk Reduction: A Technical Review. August 2015, p25.

Link: https://www.preventionweb.net/files/45462_backgoundpaperonterminologyaugust20.pdf

Research Ethics
The ethics of the planning, conduct, and reporting of research; this pertains in particular to rules and guidelines for the participation and protection of individuals taking part in the research activities.

Source: Initial DRIVER+ definition

Research Question

Is a simple question seeking to improve knowledge in a scientific and/or operational gap.

DRIVER+ Note 1: In the sense of DRIVER+ it is defined as a question, which addresses a distinct Crisis Management gap, covering the three-dimensions of a DRIVER+ Trial (Trial dimension, Solution dimension, Crisis Management dimension), which is not scenario-driven and can be organized in a hierarchical structure.

Source: Initial DRIVER+ definition. 

Resilience

The   ability   of   a   system,   community   or   society   exposed   to   hazards   to   resist,   absorb, accommodate to and recover from the effects of a hazard in a timely and efficient manner, including through the preservation and restoration of its essential basic structures and functions.

Source: UNISDR: Terminology on Disaster Risk Reduction: A Technical Review. August 2015, p26.

Link: https://www.preventionweb.net/files/45462_backgoundpaperonterminologyaugust20.pdf

response

Actions taken during or immediately after a disaster in order to save lives, reduce health impacts, ensure public safety and meet the basic subsistence needs of the people affected.

Source: UNISDR: Terminology on Disaster Risk Reduction: A Technical Review. August 2015, p27.

Link: https://www.preventionweb.net/files/45462_backgoundpaperonterminologyaugust20.pdf

risk

Effect of uncertainty on objectives.
DRIVER+ Note 1: The combination of the probability of a hazardous event and its consequences which result from interaction(s) between natural or man-made hazard(s), vulnerability, exposure and capacity (based on HEIMDALL terminology).

Source: ISO 31000:2018(en) Risk management — Guidelines.

risk analysis

Process to comprehend the nature of risk and to determine the level of risk.

Source: ISO/TS 13131:2014(en) Health informatics — Telehealth services — Quality planning guidelines.

Link: https://www.iso.org/obp/ui/#iso:std:iso:ts:13131:ed-1:v1:en:term:3.5.3

Scenario

Pre-planned storyline that drives an exercise, as well as the stimuli used to achieve exercise project performance objectives.

DRIVER+ note 1: In the context of DRIVER+ scenarios are defined for Trials not for exercises.

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.217

Situational awareness

State of individual and/or collective knowledge relating to past and current events, their implications and potential future developments.

Source: FprEN 17173:2019 European CBRNE Glossary.

 

Skill

Ability to perform a task or activity with a specific intended outcome acquired through education, training, experience or other means.

Source: ISO/IEC TS 17027:2014(en) Conformity assessment — Vocabulary related to competence of persons used for certification of persons, 2.74.

Link: https://www.iso.org/obp/ui/#iso:std:iso-iec:ts:17027:ed-1:v1:en:term:2.74

Societal impact
Dimension of crisis management that refers to its unintended positive or negative impacts on different societal groups or society as a whole, as well as on its core values and societal principles as captured for example in fundamental rights, constitutional laws, but also in public debate.

Source: Initial DRIVER+ definition

Societal impact assessment
The process of identifying, analysing and managing intended and unintended (positive or negative) societal consequences.

Source: Initial DRIVER+ definition

Societal resilience
Social entities and their abilities to tolerate, absorb, cope with and adjust to environmental and social threats of various kinds.

Source: Initial DRIVER+ definition

Societal security

Protection of society from, and response to, incidents, emergencies and disasters caused by intentional and unintentional human acts, natural hazards, and technical failures.

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Solution
A solution is a means that contributes to a crisis management function. A solution is either one or more processes or one or more tools with related procedures.

Source: Initial DRIVER+ definition

Spontaneous volunteer

Individual who is not affiliated with an existing incident response organization or voluntary organization but who, without extensive preplanning, offers support to the response to, and recovery from, an incident.

Note 1 to entry: A spontaneous volunteer can also be referred to as a convergent volunteer, a walk-in volunteer, an occasional volunteer, an episodic volunteer, or a non-affiliated volunteer.

Source: ISO 22319:2017 

Standard
Standardisation body
Standardisation document

A standardisation document is a document published by an international, European or national standardisation body.

Source: Initial DRIVER+ definition

Standardisation potential

The suitability of a process, methodology, terminology and/or the requirements for products and/or tools to become the basis of a standardisation organisation’s product.

DRIVER+ Note 1: In the context of DRIVER+ standardisation potential is related to the outcome of a research project.

Source: Initial DRIVER+ definition.

Strategic decision maker
The individual who has the power and is tasked to take a strategic decision. These are elected officials, and high ranking personnel in response organizations / relevant authorities / agencies tasked with the response to the crisis.

Source: Initial DRIVER+ definition

Strategic dilemma

Situation in which a decision at the strategic level has to be made between two or more alternatives, especially ones that are equally undesirable.

Source: Initial DRIVER+ definition. 

Sustainability

Sustainability encompasses that outcomes of projects or other initiatives are applied and maintained beyond their duration. In the context of DRIVER+, this means that the Test-bed, the Portfolio of Solutions and the Crisis Management Innovation Network Europe – CMINE are adopted, maintained and updated.

Source: Initial DRIVER+ definition

System function

Broad category of activity performed by a system.

Source: ISO 6385:2016(en) Ergonomics principles in the design of work systems, 2.21.

Link: https://www.iso.org/obp/ui/#iso:std:iso:6385:ed-3:v1:en:term:2.21

Table Top exercises

Round-table discussion during which participants test an emergency response plan and its standard operating procedures by informally walking through a hypothetical emergency situation.

DRIVER+ Note 1: In the context of DRIVER+ solutions rather thaninstead of processes and predefined scenarios instead of response plans are trialled.

Source:  US Environmental Protection Agency

Taxonomy

Taxonomy is a scheme of categories and subcategories that can be used to sort and otherwise organize itemized knowledge (e.g. single item of knowledge, maintained, processed, and interpreted information) or information (i.e. data that are processed, organized and correlated to produce meaning).
DRIVER+ Note 1: Taken and adapted from ISO 5127:2017(en).

Source:  ISO 5127:2017(en) Information and documentation — Foundation and vocabulary.

Terminology
Set of terms representing a system of concepts within a specified domain.

Source: ISO/TS 17117:2002(en), 3.1

Test-bed
The software tools, middleware and methodology to systematically conduct Trials and evaluate solutions within an appropriate environment. An “appropriate environment” is a testing environment (life and/or virtual) where the trialling of solutions is carried out using a structured, all-encompassing and mutual learning approach. The Test-bed can enable existing facilities to connect and exchange data, providing a pan-European arena of virtually connected facilities and crisis labs where users, providers, researchers, policy makers and citizens jointly and iteratively can progress on new approaches or solutions to emerging needs.

Source: Initial DRIVER+ definition

Test-bed Infrastructure
The software tools and middleware to systematically create an appropriate (life and/or virtual) environment in which the trialling of solutions is carried out. The Test-bed infrastructure can enable existing facilities to connect and exchange data.

Source: Initial DRIVER+ definition

Tool
A device, equipment or piece of software used to carry out a particular process or procedure.

Source: Initial DRIVER+ definition

Training

Activities designed to facilitate the learning and development of knowledge, skills, and abilities, and to improve the performance of specific tasks or roles.

Source: ISO 22300:2018(en) Security and resilience — Vocabulary.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22300:ed-2:v1:en:term:3.265

Transmissible infection

Infection capable of being transmitted from one animal to another, from human to human, from animal to human (zoonosis) or from human to animal.

Note 1 to entry: Usually the route of infection is described: sexually transmissible infection, transfusion-transmissible infection, transmission by a vector (vector-borne infection).
Note 2 to entry: See: Contagious disease.

Source: FprEN 17173:2019 European CBRNE Glossary.

Triage sorting

Assessment of casualties and allocation of priorities by the medical services at the scene or a receiving hospital.

Source: FprEN 17173:2019 European CBRNE Glossary.

TRIAL
An event for systematically assessing solutions for current and emerging needs in such a way that practitioners can do this following a pragmatic and systematic approach.

Source: Initial DRIVER+ definition

TRIAL action Plan (TAP)
The main Trial planning document, facilitating collaborative planning and supporting execution of the Trial. It covers all areas related to the Trial organisation and is used to record efforts, circulate decisions and assess progress.

Source: Initial DRIVER+ definition

Trial Guidance methodology (TGM)
A structured approach from designing a Trial to evaluating the outcomes and identifying lessons learnt.

Source: Initial DRIVER+ definition

Trial Guidance tool (TGT)
A software tool that guides Trial design, execution and evaluation in a step-by-step way (according to the Trial Guidance Methodology) including as much of the necessary information as possible in form of data or references to the Portfolio of Solutions.

Source: Initial DRIVER+ definition

User story

A simple narrative illustrating a user requirement from the perspective of a persona (persona: model of a user with defined characteristics, based on research).

DRIVER+ Note 1: A user story explains which outcomes the DRIVER+ project would deliver, and how a particular user (e.g. regional crisis manager, policy support officer, EC crisis manager) could be using these products.

Source: ISO/IEC/IEEE 26515:2018 Systems and software engineering — Developing information for users in an agile environment. 

Vaccine

Biological preparation that induces or improves protective immunity against a particular infection or disease.

Source: FprEN 17173:2019 European CBRNE Glossary.

Volunteer

[SV [spontaneous volunteer]
Individual who is not affiliated with an existing incident response organization or voluntary organization but who, without extensive preplanning, offers support to the response to, and recovery from, an incident]

Source: ISO 22319:2017(en) Security and resilience — Community resilience — Guidelines for planning the involvement of spontaneous volunteers, 3.1.

Link: https://www.iso.org/obp/ui/#iso:std:iso:22319:ed-1:v1:en:term:3.1